This course prepares emergency responders to detect the potential presence of WMD agents and materials and to recognize possible strategies that may be used for their deployment.Read More
Search and Escort
EDA: 901-1209
Introduction:
Many security officers are required to carry out two duties that involve physical contact and possible risk; searching and escorting subjects. In this program, we demonstrate how to perform a high level search on males and females who are not handcuffed. We also discuss how to quickly but safely escort cooperative and uncooperative subjects from a scene.Read More
Handcuffing Techniques
EDA: 901-1109
Introduction:
Restraining a subject is one of the security officer's most dangerous duties. If used incorrectly, handcuffs can open the door to liability issues and can cause injury to the officer and subject. This program examines how to properly approach a subject and effectively apply handcuffs. It also reviews handcuff preparation and maintenance.Read More
H1N1 Flu: Issues and Answers for Professional Security
EDA: 901-1009
Introduction:
H1N1 is highly contagious and can spread rapidly from person to person, so the possibility exists
for an infl uenza pandemic. Security offi cers must be knowledgeable about the implications of a
pandemic on offi cer and public safety and the preventive and reactive measures that can be taken to
reduce exposure and infection should a pandemic occur.Read More
Developing and Improving Observational Skills
EDA: 901-0909
Introduction:
Private security professionals face a variety of challenges on a daily basis that challenge their abilities
to observe and report accurately. This course informs security professionals about the variety of
ways that they must put their observation skills to the test, explains how these skills might be challenged,
and discusses meaningful and simple ways that they can improve their capacity to observe
details and report crucial information.Read More
Memory Retention: Tips and Techniques
EDA: 901-0809
Introduction:
A large part of a security professional's job involves remembering faces, names, numbers, incidents,
and the sequence of those incidents. The ability to fi ll out a report with precise details and
accurate information distinguishes you as a security professional. That is easier said than done—especially
when things happen quickly or during times of high emotion and stress. In this course, Ron
White, the USA Memory Champion, shares his proven me... Read More
Event Security: A Professional Perspective
EDA: 901-0709
Introduction:
PSTN had the unique opportunity to interview two of the premier providers of event security in North America. Damon Zuwalt, the CEO and Founder of CSC, one of the oldest and largest event security providers in the nation and John Thomas, Assistant Chief of Public Safety at The University of Southern California. Zumwalt and Thomas offer their perspectives on the multilayered and widely varied aspects of crowd control. During the course of this ... Read More
Fusion Centers and Private/Corporate Security
EDA: 901-0609
Introduction:
This course discusses the mission, scope, and sensitive issues that have arisen due to the implementation of fusion centers in police agencies and the roles private and corporate security professionals play in the equationRead More
Safe Driving Strategies
EDA: 901-0708
Introduction:
Driving a vehicle while on patrol poses many unique challenges for security professionals and increases the likelihood of an accident. This course presents proactive road management information and strategies, pre-driving habits, cause of most accidents, common collision types, visual control zone, and how to maintain a safety gap or cushion. The course also provides a detailed checklist of common procedures for reporting a collision.Read More
Access Control: The Security Officer's Role
EDA: 901-0608
Introduction:
Access control is the both the most basic and most important function of security. And while technology is a great asset and cool, it is the security officer who truly drives access control. In this program, Jim Crumbley, CPP, PPS, provides an overview of access control concepts as well as on-the-job specifics to demonstrate how and why security officers are critical to effective access control.Read More
First on Scene: Medical Emergency Action
EDA: 901-0508
Introduction:
After completing this activity, the participant should be able to: explain the eight steps in emergency action, describe the signs of a medical emergency and how a security officer should respond to a person who is having trouble breathing, state the signs and symptoms of an allergic reaction, state the signs and symptoms of shock, heart attack, and stroke, describe how to bandage a wound, explain how to care for a head injury, bone fracture, dis... Read More
First on Scene: CPR, Choking, and AED*
EDA: 901-0408
Introduction:
This course discusses and demonstrates CPR recommendations for adults, children, and infants. Demonstrations include step-by-step foreign body airway obstruction (FBAO) techniques and emergency care for conscious and unconscious choking victims. In addition, this program describes indications for and use of the automatic external defibrillator (AED). Read More
Command Presence
EDA: 901-0308
Introduction:
Command presence is essentially presenting yourself as someone in authority who is to be trusted, respected and obeyed. It all boils down to how you present yourself. Do you LOOK the part"? Do you CARRY YOURSELF with confidence? Do you ACT the part? Do you SPEAK the part? If you DO then you are developing Command Presence, which will make your job a lot easier. This program discusses each of these presentations and also examines the pitfall... Read More
Edged Weapon Defense
EDA: 901-0208
Introduction:
The most common edged weapon attacks occur without warning and within arms reach of the intended victim. Security officers, since they often interact closely with people, may not even see the edged weapon initially. This program demonstrates new and more instinctive defensive techniques for the security officer with George Demetriou, of Modern Warrior Defensive Tactics Institute. Both armed and unarmed security officers will learn how to respond ... Read More
Defining a Professional
EDA: 901-0108
Introduction:
The security industry and its security officers are constantly under scrutiny. To continue to improve the publics' perception of security requires officers to raise their level of professionalism. In this program, veteran security trainer Loretta Veney, CPP, uses the acronym, P.R.O.F.E.S.S.I.O.N.A.L., to demonstrate how being prompt, responsible, observant and factual, as well as the practice of other behaviors can significantly increase your lev... Read More
Infectious Diseases
EDA: 901-1207
Introduction:
To effectively carry out the duties of the job, security professionals are often required to get up close and personal with the public. In turn, this close contact makes security personnel more susceptible to unseen contaminants and infectious diseases. This program examines common transmission sources as well as the caution and prevention measures that should be taken to prevent or minimize exposure to potentially unhealthy blood borne or airb... Read More
Engaging the Customer
EDA: 901-1107
Introduction:
Security officers must interact with a variety of people on a daily basis. Those interactions may not always go as well as they could. In this course, the security offi cer will receive six steps to ENGAGE the customer, such as making eye contact, noticing the behavior of customers, and being alert. These strategies can dramatically improve the security officer's customer ability to stay alert, note unusual behavior, and deter wrongdoers.Read More
Gang Trends
EDA: 901-1007
Introduction:
Increasingly, gang activity impacts all corners of our environment, from the urban to suburban; no area is immune. As a security officer, you interact with gangs differently than law enforcement, yet your observations, interactions, and presence are imperative for the protection of the people and property you serve. This course will help you understand the nature of gangs, as well as trends, identifiers, and actions you can take as a security off... Read More
Radio & Telephone Procedures and Protocol*
EDA: 901-0907
Introduction:
The radio is a critical, vital tool in your everyday operation as a professional security officer. Using officer scenarios, this program is designed to: demonstrate two-way radio communication techniques that increase efficiency and standardization; examine basic radio protocol; and methods to construct and deliver proper messages on the radio. In addition, this program provides various techniques that will help the security officer be more profe... Read More
Radio Operations
EDA: 901-0807
Introduction:
The radio is the single most important tool used by security professionals. But sometimes officers take the radio's transmission quality as well as regular radio and battery maintenance for granted. This is an attitude that can jeopardize the radio's capability and, ultimately, officer safety. This program discusses basic radio components; how to optimize battery performance; the essentials of a pre-shift maintenance check; and finally, how to re... Read More
Building Searches
EDA: 901-0707
Introduction:
A building patrol is something that every security officer will do at one point or another. Generally, in a building patrol, officers are looking for security violations or just making sure that an area is secure. A building search is usually conducted as a result of an alarm, unauthorized entry, or evidence of a break-in. This course will better assist the front line security officer with basic concepts and strategies to assist them when conduct... Read More
Performance Evaluation: The Supervisor's Perspective*
EDA: 901-0607
Introduction:
Every performance evaluation ends up in your permanent record. How do you know if it is fair, unbiased and thorough? This program will outline the preparation and steps a supervisor should take to make sure the evaluation is constructive and accurate. Veteran security supervisor, Richard Fiems, Public Safety Chief at Blackhawk College, Moline, Ill., sheds light on supervisors' responsibilities to prepare and then conduct a fair and beneficial re... Read More
Security Officer Safety
EDA: 901-0407
Introduction:
Most accidents are caused by unsafe conditions, faulty equipment, or simple human error. Correcting these problems can prevent most of the common injuries that officers and the people they protect fall prey to. This course provides security officers with common sense steps they can take to prevent most types of injuries on the job. Read More
Non-aggressive Defense: The S.T.A.R. System*
EDA: 901-0507
Introduction:
When a person suddenly has an emotional outburst and tries to get past you, what do you do? Overly emotional or overly stressed people sometimes temporarily ''lose it'' because, in their eyes, the security officer has no right to block their access, and they then become physical. By using the S.T.A.R. System, security officers can de-escalate such a situation with the least potential liability.Read More
Communication Mistakes to Avoid*
EDA: 901-0307
Introduction:
Communicating with the public is a standard part of a security officer's job and often includes communicating with people who are confused, angry or upset. How you respond can mean the difference between a situation that ends quietly and quickly and one that escalates. In this program international trainer Robert Betancourt explains how to avoid the most common communication mistakes that make people feel slighted, disrespected, wronged, and def... Read More
Basic Security Tool Kit
EDA: 901-0207
Introduction:
The job of a security officer can be both demanding and rewarding. Officers work in a variety of environments and are called upon to perform many functions. Regardless of the type of post or the nature of the company's business, experience tells us that, to succeed, officers must master certain basic skills – tools of the trade if you will. This program discusses the good habits and routines that make officers successful. Read More
OC Spray – What Every Security Officer Should Know
EDA: 900-0285
Introduction:
Just because you may not carry OC (pepper) Spray doesn't mean you won't be exposed to its extremely painful effects sometime during your career. OC Spray is easily available and carried by both the public and law enforcement. This program instructs officers on techniques that make OC Pepper Spray most effective against assailants, the responsibilities concerning its use and how to reduce the pain and recover faster if you are exposed. Â Â Read More
Report Right – The Write Way
EDA: 900-0284
Introduction:
For many departments, report headings are a “fill in the blank” format. However, some incidents require a written narrative that may be used as evidence in a civil or criminal trial or as the basis of disciplinary action against an employee. This program focuses on the report narrative: how and what information to gather and techniques to transfer that information into an accurate, complete and fair report.Read More
Shift Shape: Fit for Duty, Part 2
EDA: 900-0283
Introduction:
Good physical fitness can help security offi cers perform their duties safely and effectively.
In addition, being physically fi t can improve your general health, personal self-confi dence, and
professional command presence.Read More
Shift Shape: Fit for Duty, Part 1
EDA: 900-0282
Introduction:
Good physical fitness can help security offi cers perform their duties safely and effectively. In addition, being physically fit can improve personal self confidence and professional command presence.Read More
Tactical Responses to Practical Situations--Just Another Day on the Job
EDA: 900-0222
Introduction:
As a security officer, you can't count on things to be routine all the time. When you least expect it, you may respond to a situation that can go from practical to tactical in a matter of seconds. Learn how to make the transition a little quicker. It might turn out to be just another day on the job, but then again...it might not.Read More
Laptop Theft Prevention
EDA: 900-0233
Introduction:
What lures a thief to laptop computers? What can be done to prevent it? In this training program, the security officer learns the general security precautions needed to deter thefts of laptops. PSTN's overview of laptop security includes the following topics: theft prevention tips, common sense, company laptop security plan and laptop security tools (hardware and software). 14:16 Read More
High-Rise Evacuations
EDA: 900-0232
Introduction:
Glen Kitterham, CPP, Brookfield Management Services, provides an overview of a high-rise emergency plan. Learn the elements of a high-rise plan and life safety manual, drills and life safety systems.Read More
Vehicle Search: Finding Weapons & Destructive Devices
EDA: 900-0231
Introduction:
Vehicle searches for weapons and explosives within secured facilities are an important undertaking. A professional search helps to deter terrorists from brining in dangerous items or components for dangerous items that may be assembled later. Learn to conduct a vehicle search in a safe and effective manner using general principles and techniques.Read More
Bomb Threats: Reality vs. Perception, Part Two
EDA: 900-0230
Introduction:
Security Trainer, Brad Claussen, reviews the various roles the security officer may play during a bomb threat or incident. Learn about explosive devices, specific search techniques, evacuations, secondary devices, action calls, and the use of radios and cell phones.Read More
Using Instructional Videos -- A Short Course for Trainers
EDA: 900-0229
Introduction:
Rick Fiems, CSS, CSO, leads this training segment designed specifically for security managers and supervisors to help make the video training experience an effective one.Read More
Bomb Threats: Reality vs. Perception, Part One
EDA: 900-0228
Introduction:
Security Practitioner, Brad Claussen, teaches the proper response protocols for a bomb threat and the discovery of a suspicious or actual device. Become familiar with the various roles officers may play during a bomb incident and learn about the myths associated with bomb threats, reducing or eliminating panic and anxiety, performing in a calm and professional manner, and the real and logical understanding of bombers and hoaxers.Read More
Effective Enforcement Techniques
EDA: 900-0227
Introduction:
How do you enforce rule and regulations at your workplace? Do you have any specific techniques? Learn effective enforcement techniques using interpersonal skills, presence and communication skills. Learn about the "ask, tell, make" concept as well as the two major aspects of enforcement.Read More
Guest Services in the Lodging Industry
EDA: 900-0215
Introduction:
Learn about the variety of guest related and emergency incidents that might occur in the resort or hotel environment. Find out about the proper response to assistance calls, thefts, guest assaults, accidents, unruly guests and suicide attempts. Also, learn how to handle left property, lost and found items, baggage control, safety deposit boxes, arrests and evictions.Read More
Diversity Awareness and Sexual Harassment
EDA: 900-0224
Introduction:
How a security officer conducts himself reflects on the organization as well as the individual. It's important the officer is well versed in the subjects of diversity awareness, discrimination and sexual harassment. In this training program, Loretta Veney, CPP, examines acceptable and unacceptable behavior in the workplaceRead More
Stand and Deliver: A Security Officer's Guide to imony
EDA: 900-0225
Introduction:
The investigation is complete and the report written. You have interviewed the people who have any knowledge of the incident and have carefully gathered and documented the evidence. Your work is not done. At some point, someone will ask to be briefed about the incident. Be it a supervisor, plant manager, personnel director, company president, lawyer or a judge, you must be ready and prepared to testiify in an informal or formal proceeding. Find o... Read More
Identity Theft
EDA: 900-0223
Introduction:
How Safe Is Your Identity? You may be one of thousands who become victims of identity theft each year. What can be done about it? What can security do? Johnny May, CPP, Crime Prevention Specialist at Henry Ford Community College, discusses identity theft, the methods used to obtain an individual's personal information and the development of proactive and awareness programs.Read More
Dealing with the Elderly
EDA: 900-0211
Introduction:
How many of you have parents or grandparents living today? Think about some of their needs and you'll have an understanding of how to work effectively with senior citizens. In this program, Miami-Dade Community College Professor Clark Zen discusses effective communications with hearing-impaired adults, observation and listening skills, and other specific guidelines for working with the elderly.Read More
Hostage Situation in the Healthcare Setting
EDA: 900-0201
Introduction:
A healthcare facility becomes the scene of a hostage situation. How does security handle this type of incident? In this training program, the security professional learns the basic principles of a hostage response, the four categories of hostage-takers and the importance of working with local law enforcement. In addition, the program discusses the five W's of briefing law enforcement and the principles of the "After-Action Security Review.&... Read More
Developing Your Visual Expertise
EDA: 900-0220
Introduction:
Rick Fiems, CPO, CSS examines what it means to be observant. How do we see what we see? What physical properties have an impact on the visual information that is sent to our brains? As trained observers, security officers need to be aware of: the properties of light, determining visibility, the connection between attention and perception, the use of the flashlight, the anxiety of the dark and operating in reduced lighting.Read More
The Threat of Terrorism in the U.S.
EDA: 900-0217
Introduction:
What terrorist groups pose a threat to the United States? Do you know who they are? Do you know the differences between right-wing and left-wing terrorist groups? What activities are associated with the various types of terrorism? And how does a security officer manage the threat of terrorism? This program answers these questions and more.Read More
The Effects of Terrorism Related to the Healthcare Arena
EDA: 900-0218
Introduction:
In response to the continued threat to America, PSTN presents this training program on the effects of terrorism in the healthcare setting. Learn about the role of the security professional, healthcare security risks and vulnerabilities, security systems/devices and procedures, emergency planning, and the security sphere.Read More
Handling Emergency Situations
EDA: 900-0219
Introduction:
Professional officers have a responsibility to adequately handle emergency situations. In this training program, the security officer learns the basic principles of an emergency response. In addition, the officer learns about the three distinct phases of an emergency situation: the pre-event, the event and the post-event.Read More
How to Handle Anthrax & Other Biological Threats
Detection Procedures – Dogs & Metal Detectors
EDA: 900-0216
Introduction:
This program trains the security officer and security management on the availability of bomb and weapons detection procedures and equipment. Learn about the capabilities of detection dogs and metal detectors, training and certification standards, dog handling, and metal detector operations.Read More
